Return & Refund Policy

We want you to be happy with your gear. Please read this policy before ordering, especially for custom builds and special orders.

Return Window

You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, the item must be:

  • Unused, uninstalled, and unmounted
  • In the same condition in which you received it
  • In its original packaging with all tags, accessories, components, and hardware included
  • Accompanied by a receipt or other proof of purchase

Items that have been installed, mounted, or used are not eligible for return. If such an item has a manufacturer defect, see Defective, Damaged, or Incorrect Items below.

Restocking Fee

  • Unopened, never-used items in original sealed packaging: no restocking fee.
  • All other approved returns: 20% restocking fee.

Opening a product means we can no longer sell it as new. The restocking fee covers inspecting, repackaging, and re-listing it.

The restocking fee does not apply when the return is our fault — see below.

Return Shipping

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

If we made a mistake with your order, we cover it. If we shipped the wrong product or made an error filling your order, we pay return shipping, refund your original shipping, and waive the restocking fee. Contact us and we will send a prepaid return label.

Shipping damage, loss, and freight claims are handled differently. Once an order leaves our facility, it is in the carrier's hands. If a package is lost, damaged, or delayed in transit, we will open a claim and work with the carrier on your behalf — but the claim has to be resolved before we can issue a refund, replacement, or exchange. That means the carrier confirming the package is lost or undeliverable, or the freight company accepting the damage claim.

Freight and oversized deliveries (rooftop tents, truck caps, campers, and similar): inspect the shipment before you sign for it. Note any damage on the delivery receipt and photograph it before the driver leaves. A signed clean delivery receipt makes a damage claim very difficult to win, which limits what we can recover for you.

We will stay on it with the carrier and keep you updated, but we cannot refund or replace a carrier's damage or loss until that claim is settled.

We recommend a trackable, insured shipping service for returns. Customers are responsible for packaging returns securely; items damaged in return transit due to inadequate packaging may not be refundable.

How to Request a Return

Contact info@ultimateadventuresupply.com within 30 days of receiving your order with your order number and the reason for the return.

All returns must be approved before being shipped or brought to the store. Items sent back without prior authorization may not be accepted.

Approved returns should be sent to:

Ultimate Adventure Supply
2095 US-HWY 67
Festus, MO 63028

Paid Orders Awaiting Pickup

This applies to any paid, in-stock order you have arranged to pick up at our Festus location rather than have shipped — for example, a rooftop tent, awning, or accessories held at the counter or in our warehouse. It does not apply to custom builds still in production, or to special-order items that have not yet arrived; the holding period for those begins once we notify you the item is ready.

  • We will hold your paid order for 30 days from the date we notify you it is ready for pickup.
  • Need more time? Contact us before the 30 days are up and we will work with you. Arrangements made in writing override this policy.
  • After 30 days, a storage fee of $10 per item per week may apply for accessories and smaller gear, or $25 per week for large items such as rooftop tents, awnings, truck caps, and campers. Storage fees are charged before the item is released.
  • If you cancel a held order after the holding period, the cancellation is treated as a return and is subject to the 20% restocking fee if the item is otherwise eligible.
  • Custom, made-to-order, and special-order items remain non-refundable even if they are never picked up.
  • If an order remains unclaimed for 90 days with no contact from you, we may treat it as abandoned and return the item to inventory. Storage fees will be deducted from any refund of eligible items; non-returnable items are forfeited.

Non-Returnable Items

The following are non-refundable and non-returnable:

  • Custom and made-to-order products, including Freedom Campers
  • Special-order and non-stock products, including any item ordered specifically for you
  • Items that have been installed, mounted, or used, except for eligible defect claims
  • Sale or clearance items marked final sale
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

If you are unsure whether an item is returnable, ask us before you order.

Custom Builds and Special Orders — Deposits

Custom builds such as Freedom Campers, and special-order products brought in specifically for you, require a deposit.

Deposits on custom builds and special orders are non-refundable. If you cancel, we keep the full deposit. These products are built or ordered specifically for you and cannot simply be returned to a supplier or resold as new.

We will confirm the deposit amount and the specifications in writing before work begins or an order is placed. Please be certain of your configuration before you commit.

Defective, Damaged, or Incorrect Items

Inspect your order as soon as you receive it.

If your item arrives damaged, is defective, or is not what you ordered, contact us at info@ultimateadventuresupply.com as soon as possible with your order information and photos of the item, the packaging, and any damage.

Do not install, use, modify, or discard a damaged or incorrect item or its packaging before contacting us, as doing so may prevent us from filing a claim.

We will determine the appropriate resolution, which may include replacement, repair, a manufacturer warranty claim, or a refund.

If the problem is our order error or a manufacturer defect, you pay nothing — no return shipping, no restocking fee. If the item was damaged or lost in transit, see Return Shipping above: we will file and pursue the carrier claim for you, and resolve it with you once the carrier responds.

Exchanges

Exchanges are available only for items with a manufacturer defect, within 30 days of delivery.

After 30 days, defect and warranty claims must be made directly with the manufacturer. We are glad to help you find the right warranty contact.

For any other reason, please request a return under the terms above and place a new order.

Refunds

Once we receive and inspect an approved return, we will notify you of the outcome.

Approved refunds are issued to the original payment method within 10 business days, less any applicable restocking fee, shipping charges, or storage fees. Your bank or card issuer may need additional time to post the credit.

If more than 15 business days have passed since your refund was approved and you have not received it, contact us at info@ultimateadventuresupply.com.

Shipping Area

Ultimate Adventure Supply currently ships only within the United States.

Questions? info@ultimateadventuresupply.com | Ultimate Adventure Supply, 2095 US-HWY 67, Festus, MO 63028